Basic Agreed Information
Signature:
This certificate does not require the insured’s signature.
Geographical Scope:
Inside the Arab Republic of Egypt only.
Device Condition:
Coverage is limited to new devices only.
Coverage Duration:
One year (non-renewable).
Number of Claims:
One claim only per device (total or partial) during the insurance period.
Policy Activation:
After payment of the premium and inclusion of the device in the seller’s reports.
Important Note:
Insurance does not cover earphones.
Coverage & Claims
Covered Risks: Physical damage resulting from breakage and/or fire or water immersion.
In case of an incident, you must notify “Fawry” Company on hotline 16421
(Within no more than two weeks from the date of the incident)
(Within no more than two weeks from the date of the incident)
Deductible Percentages (paid by customer)
| Type of Damage | Device Value / Condition | Deductible |
|---|---|---|
| Partial Damage | Devices up to 20,000 EGP | 20% of repair cost (Minimum 250 EGP) |
| Devices above 20,000 EGP | 30% of repair cost (Minimum 250 EGP) |
|
| Total Loss | All devices | 30% of device market value |
* It is agreed that deductibles are calculated based on the insured amount or the device’s market value (whichever is lower).
Total Loss Conditions & Missing Accessories
Total Loss Definition: A device is considered a total loss if repair costs exceed 60% of its value.
In case of total loss, the following amounts will be deducted if the customer does not return the accessories:
| Missing Item | Deduction Value |
|---|---|
| Battery | 10% of device invoice value |
| Earphones | 1,000 EGP |
| Charger | 1,000 EGP |
| USB Cable | 500 EGP |
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