Help Center
Who We Are
Raneen.Com is a site specialised in the field of bridal preparation and all the needs of Egyptian families from electrical and technological devices, household appliances and furnishings, as well as a lot of personal and household accessories, and the site aims to include tens of thousands of products that every bride and every home is indispensable.
Raneen.com site seeks to attract tens of millions of visitors per month, based on the great success achieved by Raneen through its showrooms in various governorates of Egypt, which offer everything new and useful in preparing brides and home needs based on a wide base of customers that have always been associated with Raneen on Over the past years, in which the company was keen to meet the aspirations, desires and hopes of its valued customers.
The Main Activity
Raneen.Com works as a retail site and seeks to provide a convenient, safe and easy shopping experience with the ability to pay online, the ability to pay cash upon delivery of goods, the possibility of free return and other advantages that you find on our website.
Foundation
Raneen.com was established in 2020, but this recent date of establishment does not hinder the site's ambition to be at the forefront of online shopping sites in Egypt and abroad, taking advantage of the experience that Raneen has in the Egyptian market as well as its close relationships with millions of customers. The headquarters is located in Giza Governorate, Arab Republic of Egypt.
Our logo may have evolved over the years, but our priority, principles and concern for our valued customers have not changed.
Delivery Time
Delivery times vary depending on the product type and delivery address according to the following distribution. Note that there is an additional charge of 50 EGP for durable goods if delivery is to a floor higher than the fourth.
All Products Except Furniture
Delivery times for products sold by Raneen (Seller: Raneen) are as follows, noting that all delivery times mentioned below are working days and do not include holidays:
| Region | Delivery Time |
|---|---|
| Cairo and Giza | 2 days |
| Alexandria and Qalyubia | 3 days |
| Delta and Canal Cities | 4 days |
| Upper Egypt and Red Sea | 5 days |
Products Sold by Other Merchants
Delivery times for products sold by other merchants (Seller: Other Merchant) are as follows:
| Region | Delivery Time |
|---|---|
| Cairo and Giza | 4 Days |
| Alexandria and Qalyubia | 5 Days |
| Delta and Canal Cities | 6 Days |
| Upper Egypt and Red Sea | 7 Days |
Note: All furniture products are subject to availability, and delivery times may vary depending on the specific product and delivery address.
Terms & Conditions for Banks and Companies Installments – December 2025
The installment terms and conditions for banks and companies are updated regularly, so please review them periodically.
National Bank of Egypt Installments
| % Administrative Fees | Installment Period |
|---|---|
| 12 | 10 |
| 14 | 12 |
| 0 | 18 |
| 25 | 24 |
| 34 | 36 |
Banque Misr Installments
Installments are available over 6 or 12 months only, with no down payment, no interest, and no administrative fees, with installment amounts calculated based on the offer price.
The offer is available on Raneen products and selected products from other merchants.
Other installment periods will be without interest but with administrative fees as shown in the installment plan table below.
| % Administrative Fees | Installment Period |
|---|---|
| 0 | 6 |
| 0 | 12 |
| 18.5 | 18 |
| 22.5 | 24 |
| 29 | 36 |
Qatar National Bank Installments
The offer period is from December 1st until the end of December.
Installments from 3 months up to 18 months, with no down payment, no interest, and no administrative fees.
The offer applies to all products sold by Raneen, as well as selected products from other merchants.
As for the remaining installment periods, they are according to the following schedule:
| % Administrative Fees | Installment Period |
|---|---|
| 0 | 3 |
| 0 | 6 |
| 0 | 12 |
| 0 | 18 |
| 27.5 | 24 |
Installment Notes
The minimum order amount for installment requests for all banks is 500 EGP.
Special Offer for National Bank of Egypt Customers
- The offer is valid from 25/12/2025 until 31/12/2025.
- The offer is available exclusively for National Bank of Egypt customers using credit cards.
- Installments are available for 18 months with no down payment, zero interest, and no administrative fees.
- The offer applies to products sold by Raneen and selected products from other merchants.
- This offer cannot be combined with any other promotions or discounts.
- The company reserves the right to modify or discontinue the offer at any time without prior notice.
Premium Company Installments
Installments for Premium customers are available across all periods with interest applied to the customer, no administrative fees, and calculated based on the offer prices.
Aman Installments
All installment periods are subject to interest without any administrative fees, as shown in the table below.
| Down Payment | Interest | Administrative Fees | Duration (Months) |
|---|---|---|---|
| 0% | 0% | 7% deducted from the first installment | 3 |
| 0% | 15% | 0% | 6 |
| 0% | 23% | 0% | 9 |
| 0% | 30% | 0% | 12 |
| 0% | 45% | 0% | 18 |
| 0% | 60% | 0% | 24 |
Special Installment Plans for Sohoola Customers
Installments for Sohoola customers on all periods include interest, with no administrative fees and no down payment.
ValU Installments
Installments up to 60 months with interest and administrative fees according to your contract with ValU.
Installments are applied to products at offer prices with no conditions and across all periods.
Return Policy
How can I make a return request?
You can contact us through chat on the website and application, Facebook page, or through our hotline "16113".
What is the return policy?
In the event that you receive a broken or damaged product, you must contact us within 24 hours of receiving the order.
In case that you change your mind, you need to contact us within 14 days of receiving the order to place a return request for you if the product is still in the same original condition as it was received.
In the event of any manufacturing defect, a technical report must be provided from the authorized service center of the brand, and in the event that you do not know it, you can contact us to provide information about it or help in creating a return request.
Screens larger than 32 inches are tested by the delivery agent as a quick test for an apparent scratch or complete separation in operation. Therefore, in the event of apparent damage to the screen (greater than 32 inches) or it does not work at all, you can not receive the product from the delivery agent.
Can products be returned after the return period ends?
Unfortunately, the products can't be returned after 30 days of receiving them. If there is a guarantee, you can go to the service center.
Can the product be returned in any case?
The product can't be returned in any case, and the product must be delivered in its original condition as it was received with all its accessories and packaging.
What is the duration of the return procedures?
After creating the return request, we will pick up the item by a shipping company within 3:7 working days with a receipt that proves to pick the item.
After the delivery of the return to our warehouse, we will check the product and accordingly, we will refund the value to you within 3:7 working days.
What happens if I miss an attempt to pick a return?
In the event that the shipping representative tried to contact you and was unable to reach you, he will cancel the return request, so you must contact us again to create the return request again.
Do you refund the shipping fees?
Yes, shipping fees are refunded in the event that the product is damaged or has a technical defect, but it is not refundable in case of "change of mind".
Is there a replacement policy?
There is no replacement policy on Raneen.com, but we can make a return request for you and choose to refund the value of the return in the form of a wallet balance on Raneen.com account, so that we can use it again to purchase any alternative product through the site.
Are shipping charges calculated to return the order?
No special shipping charges are calculated to return the product.
Should I return the full order in one time?
You do not have to return the full order, but you can return the item that has an issue only.
Is it necessary to return the free gift in the event of a request to return the product?
Yes, the product must be returned with all its accessories, and if it was offered as a gift or additional attachments, it must be returned as well.
In the event that an order is purchased during sales or by deducting a purchase voucher, what is the refund value?
For products purchased during sales, you will be refunded the same paid value, not the original value of the product.
Air Conditioner Terms and Conditions
Areas and Capacity
| Areas and Capacity | |||
|---|---|---|---|
| Capacity | Repeated | Final | |
| Facing north | Facing south | ||
| 1.5 | Up to 12 m² | Up to 14 m² | Up to 10 m² |
| 2.25 | Up to 18 m² | Up to 20 m² | Up to 16 m² |
| 3 | Up to 24 m² | Up to 26 m² | Up to 20 m² |
| 4 | Up to 30 m² | Up to 32 m² | Up to 24 m² |
| 5 | Up to 36 m² | Up to 38 m² | Up to 28 m² |
Any other heat loads, glass facades, western or eastern exposures, or insulated roofs should be considered with adjustments to the above for the final floor, shops, and warehouses. Each case is reviewed individually to ensure all surrounding conditions are considered, and the mentioned numbers are not final but adjusted according to the nature of each place.
Please call 16113 to request installation within a maximum of 6 months for free installation only after receiving the device.
Free installation is available for all split air conditioners sold through Rameen with capacities (1.5 – 2.25 – 3 – 4 – 5) HP only.
Free installation is available for all air conditioners except for (Union Air - Fresh) devices. If the device belongs to Union Air or Fresh, please contact the brand's agent.
Transportation Fees
| Distance Difference | Kilometers Outside Exhibition Area | Transportation Fee |
|---|---|---|
| 1 | 51 km to 100 km | 500 EGP |
| 2 | 101 km to 150 km | 750 EGP |
| 2 | 151 km to 200 km | 1000 EGP |
| 2 | 201 km to 250 km | 1250 EGP |
| 2 | 251 km to 300 km | 1500 EGP |
| 3 | 301 km or more | To be agreed with the service center upon contact |
Installation is not available in areas outside the following coverage: (Aswan - Qena - Luxor - South Sinai - North Sinai - New Valley)
Help Center
Who We Are
Raneen.Com is a site specialised in the field of bridal preparation and all the needs of Egyptian families from electrical and technological devices, household appliances and furnishings, as well as a lot of personal and household accessories, and the site aims to include tens of thousands of products that every bride and every home is indispensable.
Raneen.com site seeks to attract tens of millions of visitors per month, based on the great success achieved by Raneen through its showrooms in various governorates of Egypt, which offer everything new and useful in preparing brides and home needs based on a wide base of customers that have always been associated with Raneen on Over the past years, in which the company was keen to meet the aspirations, desires and hopes of its valued customers.
The Main Activity
Raneen.Com works as a retail site and seeks to provide a convenient, safe and easy shopping experience with the ability to pay online, the ability to pay cash upon delivery of goods, the possibility of free return and other advantages that you find on our website.
Foundation
Raneen.com was established in 2020, but this recent date of establishment does not hinder the site's ambition to be at the forefront of online shopping sites in Egypt and abroad, taking advantage of the experience that Raneen has in the Egyptian market as well as its close relationships with millions of customers. The headquarters is located in Giza Governorate, Arab Republic of Egypt.
Our logo may have evolved over the years, but our priority, principles and concern for our valued customers have not changed.
Delivery Time
Delivery times vary depending on the product type and delivery address according to the following distribution. Note that there is an additional charge of 50 EGP for durable goods if delivery is to a floor higher than the fourth.
All Products Except Furniture
Delivery times for products sold by Raneen (Seller: Raneen) are as follows, noting that all delivery times mentioned below are working days and do not include holidays:
| Region | Delivery Time |
|---|---|
| Cairo and Giza | 2 days |
| Alexandria and Qalyubia | 3 days |
| Delta and Canal Cities | 4 days |
| Upper Egypt and Red Sea | 5 days |
Products Sold by Other Merchants
Delivery times for products sold by other merchants (Seller: Other Merchant) are as follows:
| Region | Delivery Time |
|---|---|
| Cairo and Giza | 4 Days |
| Alexandria and Qalyubia | 5 Days |
| Delta and Canal Cities | 6 Days |
| Upper Egypt and Red Sea | 7 Days |
Note: All furniture products are subject to availability, and delivery times may vary depending on the specific product and delivery address.
Terms & Conditions for Banks and Companies Installments – February 2026
The installment terms and conditions for banks and companies are updated regularly, so please review them periodically.
National Bank of Egypt Installments
| % Administrative Fees | Installment Period |
|---|---|
| 12 | 10 |
| 14 | 12 |
| 20 | 18 |
| 25 | 24 |
| 34 | 36 |
Banque Misr Installments
All installment periods will be without interest but with administrative fees as shown in the installment plan table below.
| % Administrative Fees | Installment Period |
|---|---|
| 8.5 | 6 |
| 13.5 | 12 |
| 18.5 | 18 |
| 22.5 | 24 |
| 29 | 36 |
Qatar National Bank Installments
For all installment periods, they are according to the following schedule:
| % Administrative Fees | Installment Period |
|---|---|
| 5.5 | 3 |
| 9 | 6 |
| 15.5 | 12 |
| 21.5 | 18 |
| 27.5 | 24 |
Installment Notes
The minimum order amount for installment requests for all banks is 500 EGP.
Premium Company Installments
Installments for Premium customers are available across all periods with interest applied to the customer, no administrative fees, and calculated based on the offer prices.
Aman Installments
All installment periods are subject to interest without any administrative fees, as shown in the table below.
| Down Payment | Interest | Administrative Fees | Duration (Months) |
|---|---|---|---|
| 0% | 0% | 7% deducted from the first installment | 3 |
| 0% | 15% | 0% | 6 |
| 0% | 23% | 0% | 9 |
| 0% | 30% | 0% | 12 |
| 0% | 45% | 0% | 18 |
| 0% | 60% | 0% | 24 |
Special Installment Plans for Sohoola Customers
Installments for Sohoola customers on all periods include interest, with no administrative fees and no down payment.
ValU Installments
Installments up to 60 months with interest and administrative fees according to your contract with ValU.
Installments are applied to products at offer prices with no conditions and across all periods.
Return Policy
How can I make a return request?
You can contact us through chat on the website and application, Facebook page, or through our hotline "16113".
What is the return policy?
In the event that you receive a broken or damaged product, you must contact us within 24 hours of receiving the order.
In case that you change your mind, you need to contact us within 14 days of receiving the order to place a return request for you if the product is still in the same original condition as it was received.
In the event of any manufacturing defect, a technical report must be provided from the authorized service center of the brand, and in the event that you do not know it, you can contact us to provide information about it or help in creating a return request.
Screens larger than 32 inches are tested by the delivery agent as a quick test for an apparent scratch or complete separation in operation. Therefore, in the event of apparent damage to the screen (greater than 32 inches) or it does not work at all, you can not receive the product from the delivery agent.
Can products be returned after the return period ends?
Unfortunately, the products can't be returned after 30 days of receiving them. If there is a guarantee, you can go to the service center.
Can the product be returned in any case?
The product can't be returned in any case, and the product must be delivered in its original condition as it was received with all its accessories and packaging.
What is the duration of the return procedures?
After creating the return request, we will pick up the item by a shipping company within 3:7 working days with a receipt that proves to pick the item.
After the delivery of the return to our warehouse, we will check the product and accordingly, we will refund the value to you within 3:7 working days.
What happens if I miss an attempt to pick a return?
In the event that the shipping representative tried to contact you and was unable to reach you, he will cancel the return request, so you must contact us again to create the return request again.
Do you refund the shipping fees?
Yes, shipping fees are refunded in the event that the product is damaged or has a technical defect, but it is not refundable in case of "change of mind".
Is there a replacement policy?
There is no replacement policy on Raneen.com, but we can make a return request for you and choose to refund the value of the return in the form of a wallet balance on Raneen.com account, so that we can use it again to purchase any alternative product through the site.
Are shipping charges calculated to return the order?
No special shipping charges are calculated to return the product.
Should I return the full order in one time?
You do not have to return the full order, but you can return the item that has an issue only.
Is it necessary to return the free gift in the event of a request to return the product?
Yes, the product must be returned with all its accessories, and if it was offered as a gift or additional attachments, it must be returned as well.
In the event that an order is purchased during sales or by deducting a purchase voucher, what is the refund value?
For products purchased during sales, you will be refunded the same paid value, not the original value of the product.
Air Conditioner Terms and Conditions
Areas and Capacity
| Areas and Capacity | |||
|---|---|---|---|
| Capacity | Repeated | Final | |
| Facing north | Facing south | ||
| 1.5 | Up to 12 m² | Up to 14 m² | Up to 10 m² |
| 2.25 | Up to 18 m² | Up to 20 m² | Up to 16 m² |
| 3 | Up to 24 m² | Up to 26 m² | Up to 20 m² |
| 4 | Up to 30 m² | Up to 32 m² | Up to 24 m² |
| 5 | Up to 36 m² | Up to 38 m² | Up to 28 m² |
Any other heat loads, glass facades, western or eastern exposures, or insulated roofs should be considered with adjustments to the above for the final floor, shops, and warehouses. Each case is reviewed individually to ensure all surrounding conditions are considered, and the mentioned numbers are not final but adjusted according to the nature of each place.
Please call 16113 to request installation within a maximum of 6 months for free installation only after receiving the device.
Free installation is available for all split air conditioners sold through Rameen with capacities (1.5 – 2.25 – 3 – 4 – 5) HP only.
Free installation is available for all air conditioners except for (Union Air - Fresh) devices. If the device belongs to Union Air or Fresh, please contact the brand's agent.
Transportation Fees
| Distance Difference | Kilometers Outside Exhibition Area | Transportation Fee |
|---|---|---|
| 1 | 51 km to 100 km | 500 EGP |
| 2 | 101 km to 150 km | 750 EGP |
| 2 | 151 km to 200 km | 1000 EGP |
| 2 | 201 km to 250 km | 1250 EGP |
| 2 | 251 km to 300 km | 1500 EGP |
| 3 | 301 km or more | To be agreed with the service center upon contact |
Installation is not available in areas outside the following coverage: (Aswan - Qena - Luxor - South Sinai - North Sinai - New Valley)
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